Vacancy: Caseworker

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Our Find The Right Words campaign poster

Role: Caseworker (Advocacy Service)
Location: Hybrid or home based, with occasional travel to London office
Hours: 10 hours per week. Hours to be spread over at least 3 days including Wednesdays and Thursdays
Pay: £17.63 per hour
Job type: 12-month contract with a view to extending subject to funding
Closing date: 11:30pm, Sunday 13th July 2025

Job role

We're looking for someone to coordinate the complex casework involved in our Advocacy Service. Here you'll work with people who have been discriminated against because they stammer. The successful candidate will be:

• supporting the individuals involved
• seeking out, organising and creating relevant documentation
• liaising with other people and organisations involved in cases. 

Individuals seeking support from this service are often distressed by what has happened to them and need emotional support. Alongside that emotional support, to work out how best to help them and to effectively challenge what has happened, you will need to: 

• get detailed descriptions of events, as well as evidence and documentation
• follow up with the person and relevant organisations regularly
• liaise with our team of legal advisors. 

You will also need to lead or attend occasional meetings with representatives from other organisations.

Background

STAMMA is a forward-thinking, innovative and mission-led charity punching above its weight, with a forensic focus on realigning attitudes and understanding of stammering, so that a stammer is accepted simply as a difference. We've a new strategic plan, supported by the National Lottery, so now couldn't be a better time to join. 

The role of the caseworker is to support individuals in effectively challenging instances of discrimination. Further, the Advocacy Service seeks to use these instances as a route to working with systems and organisations to create ways of working that are more inclusive for employees, service users and customers who stammer. 

The Advocacy Service is coordinated by Kirsten Howells, STAMMA's Director of Services, and supported by a small team of dedicated volunteers.

Duties

Case management 

• Be the initial point of contact for new cases coming into the Advocacy Service.
• Gather detailed case information and documentation.
• Support and develop the volunteer team in becoming key points of contact for individuals in straightforward cases.
• Be the primary point of contact for individuals in complex cases.
• Review complex documentation and prepare case summaries for our legal team.
• Liaise with our team of legal advisors to seek guidance in relevant cases.
• Attend case-related online meetings with service users.
• Advocate for service users in meetings with employers or other organisations.
• Present pros and cons of different actions and support service users to make informed choices about what actions they want to take in their case.
• Take on complex cases in STAMMA's Employment and Helpline Services when required. 

Reporting & tracking 

• Work with our Director of Services to create tracking and reporting systems for cases.
• Gather feedback from service users.
• Monitor and analyse service performance to support a culture of improvement.
• Develop four 'impact stories' highlighting the difference the Advocacy Service has made to service users and organisations. 

Ongoing 

• Work with our Communication & Content Lead to promote the Advocacy Service to STAMMA's membership. 

Skills & experience

Essential

• Working knowledge of the Equality Act (2010) in relation to disability and the Disability Discrimination Act (1995, NI).
• Good understanding of stammering and the barriers people who stammer face in society.
• Good comprehension skills in written English, and the ability to read long complex documentation.
• The ability to represent complex information in a simpler way.
• Attention to detail.
• Tenacity and the ability to follow-up with individuals regularly.
• Experience of providing emotional support to individuals.
• Sufficiently comfortable to work via email, online meetings and to use the phone (so that you can use the communication route which is most comfortable or appropriate for service users). 

Desirable 

• It would be brilliant if you stammer, but not essential.
• It would be useful if you are a speech & language therapist with experience working with children and adults who stammer, but not essential.
• Demonstrable history working in a similar role within the charity/NGO sector. 

Soft skills 

• Good interpersonal skills.
• Strong listening skills.
• The ability to say 'no' whilst still offering emotional support.
• the ability to manage and prioritise workload within deadlines.
• Capable of working as part of team and on your own initiative.
• Flexible 'can do' approach and will flourish in a small office environment. 

Benefits

STAMMA offers a flexible working environment, with an office near Covent Garden. Or you may work from home. Time off in lieu is available for those working extra hours. The charity matches up to 8% towards a pension scheme. All staff are required to attend six-weekly team meetings at the London office. 

Holiday entitlement 

Attractive holiday package totalling 28 days per year, including Christmas closure, plus bank holidays. Pro rata for part time staff. We close from Christmas to the New Year for all staff. 

Flexible working 

We have an office in London which you can work from full or part time. Otherwise, staff meet virtually at noon on Thursdays, and physically every 6-8 weeks or so in London. Occasionally you may be asked to work weekends and evenings to attend online or in person events but will be offered time off in lieu. 

Pension

Nest pension scheme. STAMMA will pay a minimum contribution of 5% and will match contributions up to 8%. Employees must pay a minimum of 5%.

Staff 

A small friendly staff team.

Recruitment process

If you think you fit the bill and can tick most of the boxes listed above, then do apply via the CharityJob website.

If you want to discuss anything before applying, email kirsten.howells@stamma.org

Dates

The deadline for applying is 11:30pm on Sunday 13th July. 

One-to-one Zoom interviews will be held in the first instance with the Director of Services. Candidates will then be shortlisted for a panel interview via Zoom. 

1st interview: Monday 21st July on Zoom. 

2nd panel interview: Friday 25th July on Zoom. 

If you reach the second round you will get the chance to meet the staff team virtually and get a feel for the people you'll be working with. 

If there's anything about the interview process that worries you or will make it hard for you to demonstrate your skills and competence, let us know. We're happy to discuss adjustments to our standard processes so that we can find the best candidate for the job. Email kirsten.howells@stamma.org