A Guide To Stammering: For Healthcare Staff

We invite all those working in the health sector to join us to improve the patient journey for people who stammer. 

Lots of our members have contacted us about being hung up on, rushed or laughed at because of how they speak when phoning to make a GP appointment. You can read more of their stories by downloading our 'GP appointments: patient experiences' doc below.

Help us create lasting change which we believe will help every patient, not just those who stammer.

How we can help

At STAMMA, we provide training and materials to help you with service user journeys:

Patient contact guide

Download our Patient Contact Guide below. It gives simple recommendations and practical tips for making the patient's journey accessible. It includes for example, what to do if you get a silent phone call.

Work with us directly

We offer bespoke workshops and resources on stammering inclusivity. The sessions can be tailored to meet your needs and can be conducted remotely or in person. Contact us at training@stamma.org or via our helpline or webchat service.