How to take action if you have been treated poorly or unfairly because you stammer.
Have you recently been:
- laughed at in a coffee shop or when calling a company?
- unable to get through voice recognition procedures when contacting your bank?
- passed over for promotion?
- talked over in meetings at work?
- refused adjustments to oral exams?
If you've recently been treated poorly or unfairly because you stammer, that's not just poor customer service. It's discrimination and it's against the law in the UK.
We're here to help. Fill out the form below and tell us about it.
How we can help
At STAMMA, we want to help people who stammer get the same service, jobs, education and support as those who don't.
- We'll help you decide if and how you want to challenge what's happened.
- We'll help you make an effective complaint — one that is likely to be taken seriously and actioned.
- Where appropriate, we can offer guidance on legal options.
What we want to see
We want to see more than a belated apology, issued weeks later alongside a £5 voucher for another coffee.
We want to see organisations put training and measures in place so that people who stammer are treated respectfully and fairly. We want to support them to become better at employing and interacting with people who stammer.
You have the right to challenge unfairness. So take action and help organisations become more inclusive.
How to get in touch
Tell us what happened using our Request for Support form below as soon as possible after the incident — the sooner the better. Unfortunately we can only help members in the UK with recent experiences, ie within the last 6 months.
We'll review the incident and get back to you with suggestions. Or, we'll ask follow up questions to help us work out the next move.
