Cookie Policy

Like most websites, we use cookies to deliver a personalised service.

What is this Cookie Policy about?

This Cookie Policy explains how we use cookies on our website. It should be read alongside our site's Privacy Policy.

What are cookies?

Cookies are small files of text which websites such as ours set on your computer or other device. They are used to uniquely identify your browser or to store information or settings on your device. You can find out more about cookies by visiting aboutcookies.org or allaboutcookies.org.

Which cookies does our site use?

The services that we use that set their own cookies in your browser when using our site are provided by:

• Google LLC (Privacy policy) - The cookies that are in place from Google are used for Google Analytics tracking (see below).
• CAFonline (Privacy Policy) - Charities Aid Foundation (CAF) uses cookies to process transactions via the website to prevent misuse and to ensure security when processing your payment details.
• Formstack (Privacy Policy)- Cookies help us to capture and save the information entered on forms embedded on our site.
• Hotjar. Scroll down to read more about this.
• Shopify (Privacy Policy), Stripe (Privacy Policy) and Paypal (Privacy Policy) - The cookies set by these ecommerce platforms remember your choices for adding products to your shopping basket.

How do I consent to cookies?

Except where cookies are necessary for the operation of our site, we will obtain your consent before collecting personal data using cookies. 

You can give your consent, or withdraw your consent to our use of cookies by using the 'cookie banner' at the top of the page. Please note, however, that if you do not give consent to our use of cookies, you may not be able to use all of the features of our site.

Are there other ways in which I can prevent the use of cookies?

You may also be able to control the use of cookies through your internet browser's settings. Please visit the relevant link below for the internet browser which you use:

• Chrome
• Firefox
• Internet Explorer
• Opera
• Safari

Google Analytics 

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. We send a partial record of your IP address to GA with the last few characters, or 'octet' removed; this prevents us or Google from knowing your exact location.

GA makes use of cookies, details of which can be found on Google's developer guides. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Hotjar

We also use Hotjar in order to better understand our users' needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users' experience (eg how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. 

Hotjar uses cookies and other technologies to collect data on our users' behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the 'about Hotjar' section of Hotjar's support site.