STAMMA's Training Service helps make sure your organisation's ways of working are accessible for people who stammer.
Communication is fundamental to every transaction, yet at least 1% of adults stammer. When including those with speech differences due to Parkinson's or a stroke, this represents a significant portion of any customer base.
Identifiers like names, addresses and dates of birth can't be swapped, yet these can be the most difficult words for people who stammer to say.
When people stammer, they are often treated as simple, hung up on, ignored, talked over, laughed at or suspected of fraud.
Under the Equality Act and Disability Discrimination Act, service providers have a legal duty to ensure their systems are accessible to everyone.
How we can help
Our Training Service helps ensure your organisation's ways of working are inclusive. We provide the expertise and practical tools to make customer and service user journeys trouble-free.
Training Workshops & Webinars
Practical, friendly sessions on managing face-to-face and telephone interactions with confidence and respect. Free, online and around 60 mins. Book now.
Expert Guides
Immediate, actionable tips for handling silent calls and accessibility. Download our Stammering & Customer Contact or Stammering & Patient Contact guides below.
Policy Reviews
We can review your HR or customer policies to identify potential discrimination. We'll provide a written report with guidance for practical, easy-to-implement changes.
Bespoke Support
Tailored consultations, training videos and resources designed to meet your organisation's specific needs, delivered in person or remotely.
Get in Touch
We would love to help you ensure stammering is a key part of your organisation's diversity, equality and inclusion work.
- Email training@stamma.org
- Call our free helpline on 0808 802 0002 and request a call back from the Training Service.
