Vacancy: Helpline Services Volunteer

We're looking for volunteers to work on our support services.

The STAMMA Helpline Services, including our phone, webchat and email support, are a hugely important part of our work. We're looking for people to work on the services from home. There are two options: Tuesdays,

This is frontline stuff, responding to people reaching out for information and support with stammering.

It's a great opportunity to spend time chatting with people who stammer as well as their parents, grandparents, teachers and employers, taking the time to make space to listen and to value what they have to say. 

Roles available

Hours: 4 hours per week
Day & times: A regular slot for one of the following:

• Tuesdays, 10am-2pm
• Tuesdays, 4pm-8pm
• Thursdays, 10am-2pm.

Other days

We're also looking for volunteers who can cover other slots that might come up during the week (except Fridays). 

It would be ideal if you could also attend our monthly online Helpline Team Meeting too, which lasts for about an hour.

What does the role involve?

• Take helpline calls (listening and speaking on the phone)
• Respond to webchats (reading on-screen messages and typing responses)
• Respond to emails (reading and typing responses).
• Working on other areas of STAMMA's work when the services are quiet. This might involve reading and reviewing documents and resources.

We use a virtual call centre which means you can take calls and webchats from home, using a desktop or laptop computer.

Training & support

We'll help you through a training programme so that you feel ready to start working on the helpline services. We'll provide ongoing support and you can keep in touch with other volunteers through our WhatsApp group.

More information

For full details of the role, please download the pack below.

Contact & apply

To express an interest in volunteering on the STAMMA's Helpline Services, or if you have any questions, please email lee.millam@stamma.org or phone the office on 020 8983 1003. 

Or you could chat with one of our current helpline volunteers and see what they think about their role. Call the helpline for free on 0808 802 0002 or use our webchat service.