How to get support if you have been treated poorly or unfairly because you stammer.
Have you recently been laughed at in a coffee shop or when calling a company? Unable to get through voice recognition procedures when contacting your bank? Passed over for promotion? Talked over in meetings? Refused adjustments to oral exams?
If you've recently been treated poorly or unfairly because you stammer, that's not just poor customer service. It's discrimination and it's against the law in the UK. We're here to help.
Our Goal
At STAMMA, we want to help people who stammer get the same jobs, service, education and support that people who don't stammer expect. We also want to support companies to become better at employing and interacting with people who stammer. We'll help you make an effective complaint — one that is likely to be taken seriously and actioned.
Outcomes
We want to see more than a belated apology, issued weeks later alongside a £5 voucher for another coffee. We want to see organisations put training and measures in place so that people who stammer are treated respectfully and fairly.
When to Get In Contact
Don't sit and stew on something that's happened. Get in touch with us as soon as you can, and we'll help you decide if and how you want to challenge what's happened. Unfortunately we can only help members in the UK with recent experiences, ie within the last 6 months.
How to Get in Touch
Tell us what happened using our Request for Support form below as soon as possible after the incident — the sooner the better. We'll review the incident and get back to you with suggestions for making an effective complaint. Or we'll ask questions to help us work out the next move. Where appropriate, we can offer guidance on legal options.
You have the right to challenge unfairness. Take action and help organisations become more inclusive for people who stammer.
If you have any difficulties with the form, send a brief email to advocacy@stamma.org Or call our free Helpline on 0808 802 0002 and ask for the Advocacy Service to call you back.