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A man darkly lit staring at his smartphone which has a claw creeping over it

End The Phone Call Nightmares

Every year, millions of phone calls made by people who stammer are mishandled.

Callers are misunderstood, laughed at or hung up on. Voice recognition systems don’t recognise their speech.

This can leave them being locked out of bank accounts, or unable to book GP appointments and get the help they need.

It makes phone calls a nightmare. Help us stop this.

Don't hang up. Hang on.
Don't hang up. Hang on.

Help us make a change

Together, we can end the phone call nightmares.

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Help our campaign

You can get involved by sharing your experiences with us or raising awareness with your employer.

A woman speaking into a mobile phone

Training workshops

Our free online workshops can help your organisation meet the needs of callers who stammer. 

A man in a call centre wearing a phone headset and smiling

Our guide

If your organisation takes or makes calls, we can help make them accessible for people who stammer.

Businesses have a legal duty to anticipate and act on the needs of disabled customers so that they can access services.

Our report shows they are consistently failing to do this for people who stammer.

Find out how easy changes can turn those failures into successes.

Hands holding a copy of our STAMMA 2025 Report On Accessibility

Real stories

Hear from people who stammer about what it's like when calls become a battle

Help fuel this campaign

We can't do this alone. Please donate to help us keep the pressure on. 

We need funds to persuade businesses how important this is and run training sessions. And to push out on social media. Help us drive this campaign. Every penny counts.

Kirsten on BBC Breakfast on 22nd Oct 2025