A young woman at a counter in a shop and smiling while using her phone to pay via a card reader held by somebody off screen.
Orla

Supporting Customers & Service Users

A young woman at a counter in a shop and smiling while using her phone to pay via a card reader held by somebody off screen.
Orla

Supporting Customers & Service Users

Level up your accessibility

How to fulfil your legal obligation to accommodate people who stammer.

Our practical guides help you to create spaces where customers, callers and service users who stammer feel welcome and supported.

A man at a coffee shop counter talking to a woman obscured by a display of croissants

Stammering & Customer/ Service User Contact

How you can improve your customer journeys, in person and over the phone, for people who stammer.
Information
A man in a call centre wearing a phone headset and smiling

Getting Phone Calls Right

Our free 1-hour online sessions equip frontline staff to handle calls from people who stammer.
Information
A young woman at a counter in a shop and smiling while using her phone to pay via a card reader held by somebody off screen.

Creating Stammer-friendly Spaces

Tips for making your organisation or service inclusive for people who stammer.
Information
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Training Service

STAMMA's Training Service helps make sure your organisation's ways of working are accessible for people who stammer.
Information

Any questions?

We're here to help. Start a webchat or call our helpline free on 0808 802 0002, both open Mondays to Thursdays 10am-2pm and 4pm-8pm. Or email help@stamma.org.

We also have information leaflets you can download or order.