Support Services Administrator

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17th August 2020

New job vacancy.

Job Title: Support Services Administrator
Hours: Part time, 8 hours per week
Salary: £20,000 (pro rata)
Location: Home-based
Contract Type: Permanent
Benefits: 33 days annual leave including public holidays (pro rata). Maximum matched 8% pension contribution after a 3-month probationary period.
Closing Date: Monday 28th September 2020

About the role

We have 40 volunteers working across our helpline, webchat and email support services and these services are likely to continue to grow. We're looking for someone who can provide administrative support, create and update resources, information and policy documents so that the volunteer team are free to do what they do best — support people who stammer.

This is a part-time role and allows for significant flexibility, covering 8 hours per week. You can work from home, with regular online meetings with the Stamma staff team. We'd also like you to travel to meet up with the staff team in person once a month. Most of these in-person staff meetings will take place in London but several times a year we'll meet in other areas of the country.

The Person

We're looking for someone who is thorough, has good written skills and great attention to detail. You need to be organised and methodical, but alongside this you need to have a gentle touch, being able to liaise with our fantastic team of volunteers, understanding that they give their time for free and are often juggling their own jobs and home lives alongside their roles with Stamma.  

You'll be the wind beneath the wings of the support services, ensuring that the paperwork and documentation is in place and that volunteers have access to the information they need. It would be fab if you have previous experience working with Mailchimp, Sharepoint and perhaps even Microsoft Publisher, but all this can be learned on the job as necessary. Working alongside our Helpline Manager and our Programme Lead, you'll have regular opportunities to chat with them and work together.

Ideally, you can imagine yourself staying in this role for at least a couple of years, bringing stability to our support services.
If this is you, we'd love to hear from you.

How to apply

If you believe you have the skills, experience, passion and energy to help us change the environment for people who stammer, then you're on your way to becoming part of something that will make a real difference to people's lives.

To apply for the role, please download and complete the application form below. Email your completed form, along with a CV (if you wish) and a cover letter explaining your interest in the position and giving details of any relevant experience you have, together with a completed monitoring form (also below), to

Please also take a moment to read our policies on job applicant privacyequality & diversity and data protection.


The first interviews for this role will be expected to take place on Monday 5th October 2020.

If you have any questions about this position, please call Jacqueline Fitzsimmons on 0208 983 1003 or email

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