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End The Phone Call Nightmares

Every year, millions of phone calls made by people who stammer are mishandled.

Callers are misunderstood, laughed at or hung up on. Voice recognition systems don’t recognise their speech.

This can leave them being locked out of bank accounts, or unable to book GP appointments and get the help they need.

It makes phone calls a nightmare. We’re here to stop this.

Don't hang up. Hang on.
Don't hang up. Hang on.

Businesses have a legal duty to anticipate and act on the needs of disabled customers so that they can access services.

Our report shows they are consistently failing to do this for people who stammer.

Find out how easy changes can turn those failures into successes.

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Real stories

Hear from people who stammer about what it's like when calls become a battle

Help us make a change

Together, we can end the phone call nightmares.

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Join the movement

Help us drive our campaign. Get involved.

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For organisations

If your business talks to customers over the phone, we can help you make those calls successful for all.

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Need support?

If you stammer and are looking for help, we've got you covered.

Help fuel this campaign

We can't do this alone. Please donate to help us keep the pressure on. 

We need funds to persuade businesses how important this is and run training sessions. And to push out on social media. Help us drive this campaign. Every penny counts.

Kirsten on BBC Breakfast on 22nd Oct 2025